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FAQ

How will my vehicle be transported?

Generally your car will be loaded on an open carrier by a handling unit or towing machine.

What does the recovery service pricing policy?

1. The initial distance to your destination + loading of your car

2. Transporting + unloading

3. Fuel and technical service costs

4. Amortization of equipment

5. Driver’s salary

6. Operator’s salary

How long does it take for a tow truck to reach my destination?

In Nizhny Novgorod it takes 20 to 50 minutes for our truck to reach any destination.

Outside Nizhny Novgorod about 60 minutes per 100 km.

What method of payments do you accept?

Usually we accept cash, credit cards, money orders or cashier's checks. Contact us to receive our bill. If you fall behind with the bill you can submit an indemnity letter.

Do you offer discount to loyal customers?

Every client has the right to receive a 5-7% discount card from our driver.

Do I have to be present when my car is being towed?

Not necessarily. Draw up a warrant for our driver to handle the process for you. Don’t forget to provide all required documents, the exact delivery address, contact name and phone number of persons responsible for acceptance. Prepare a proper damage description for the avoidance of doubt.

Why does you operator ask so many questions?

To perform a professional and safe recovery and to direct the right kind of tow equipment to your location it is crucial to know the exact initial state of your vehicle before it is loaded on our truck. The car with locked steering wheel, dead automatic transmission, and 3-4 locked wheels should be transported by a scaffold truck.



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